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The COPAC Île-de-France agency, Excellence at your service
- Opening date in Ennery : 1990
- Opening date of the new Beauchamp site : 2019
- Staff: 42
- Surface area: 40 000 m²
Management team: Denis GUINARD et Eric FERRAND
The COPAC Group headquarters has been in Beauchamp since June 2019
Find all our customer support services
A Responsive Team
Customer Service and ADV
A single contact for all your requests. We ensure the link between you, the sales team and production. We check equipment availability and produce quotes on a simple call.
A service at your disposal for:
- Editing quotes and orders
- Technical Advice
- Delivery tracking
- Material availability
Custom support
Technical-commercial service
A single point of contact for all your projects and a sales team that advises and supports you from the study of your needs to implementation on site.
COPAC’s commercial service is:
- Dedicated contact person
- Technical Advice
- Hardware training
- Personalized offer
Tailored Solutions
RD Expert support
We work closely with our centralized design office to provide suitable solutions and to optimize the volume of equipment to be made available. This allows for optimized and reduced costs and time.
Our design office supports you, from the creation of your layout plans, the list of equipment, the preparation of your order and the implementation of personalized site monitoring.
The COPAC Expert support is:
- Studies and production of layout plans
- Study and costing of specific materials
- Finding solutions tailored to your needs
- Calculation Notes and Methods
- Monitoring and technical advice throughout the duration of your project
Delivery and Return Management
Logistics and Warehouse
The COPAC logistics and depot service is:
- National coverage
- Optimizing your transportation costs
- Delivery and returns management
- Construction status
- Deliveries / returns within 48 hours
- Fleet of vehicles adapted to your access constraints
Continuous and Rigorous Monitoring
Installation and Site Monitoring
The COPAC Construction Site Assembly and Monitoring service is:
- Assembly assistance
- Construction site monitoring
- Support from recognized partners
- Guarantee of high-performance and productive equipment
Dedicated QHSE Support
QHSE
The COPAC Quality, Health, Safety and Environment department is:
- Support for your projects by a customer service technician
- Quality controls
- Continuous improvement logic
- Training on our products